ABCMouse.com contact number is 800-633-3331

ABCMouse.com offers teaching games for kids. Some like them, some don’t – it’s a matter of taste and preference. What really sucks about the site is their contacts – they never respond to emails, and online contact form isn’t of much use either. And nowhere on the site they list phone number for a contact.

Fortunately such number does exist:

1-800-633-3331

And when you call it, surprisingly, you get to speak to a live person, who resolves your problems pretty quickly.

DISCLAIMER

I feel really silly posting this disclaimer, but due to numerous comments here it is: I am in no way associated with ABCMouse.com. I myself had a bad experience with their service and when I found their direct phone number I decided to share it with the others to spare them the frustration I went through. So, again, I am not charging your card, I cannot cancel your account, please CONTACT THE COMPANY VIA NUMBER ABOVE!

UPDATE

Since visitors here continue to complain and ask advice, I decided to open a message board (forum) where users can exchange experiences and ask for advice.

  1. Please register first: http://forum.galanter.net/ucp.php?mode=register
  2. And login to post question/answers here: http://forum.galanter.net/viewforum.php?f=4

Never mind.

277 replies on “ABCMouse.com contact number is 800-633-3331”

  2. @omar: I am afraid it is impossible. You’re doomed to have it for life. What’s worse you doomed all future generations too.

  3. You have to email them and tell them to cancel…they don’t answer nobody’s calls and ignore ppl email someone needs to call and report this problem it happens to everybody

  4. Please, please cancel my subscription with abc mouse. I would Love to know how in the world can I speak to someone on the phone about canceling my subscription. I can’t get anyone on the phone. Iam a very unhappy customer. We keep getting charged for abc mouse and we never ever use this retarded website. Brandy Gates.

  5. I signed up for one year.. Which was 2013 for my daughter. She flew through the sight and after about 6 months she was over it. She tried logging on after the year was up and was unable. I told her that we just got on year. I thought that was the end. Now it is 2015 and I just noticed a charged from ABCMOUSE. After looking at my 2014 CC bills I seen they had build me for that year also. Called the number you gave Yuriy and canceled the perscription to ABCMOUSE. They would on refund me 45 dollars for year 2015 even though I hadn’t logged on for over 2 years. This made me very angry and displeased with ABCMOUSE. They should not be able to do this. Shouldn’t this be against the law? I think a class action lawsuit should be against them for fraud. Why isn’t anyone doing anything about this?

  7. I m being charged but I can’t get to the page, please cancel I don’t want it anymore……. Please contact me I m not happy with this . Thank u

  8. LISTEN TO ME THIEVES! STOP CHARGING MY ACCOUNT AS OF ***IMMEDIATELY***
    I WILL MAKE SURE YOU GUYS STOP SCAMMING PEOPLE, I HAVE PLENTY OF TIME TO SPARE IN MY DAY. WATCH ME.

  9. @Dayami_Lauzurique NO. WE WILL CONTINUE TO DRAIN YOU ACCOUNT UNTIL IT IS BONE DRY. AND EVEN THEN WE WON’T STOP. THE ACCOUNT WILL SPREAD IN THE WIND LIKE ASH FROM LONG FORGOTTEN BONFIRE. AND THE VERY MEMORY OF THE ACCOUNT WILL BE LOST. FUTURE GENERATIONS OF ACCOUNTANT-ARCHAEOLOGISTS WILL HAVE TO REDISCOVER THE ACCOUNT ALL OVER AGAIN. IT’S TOUGH BUT C’EST LA VIE.

  10. I’m never ever getting this again… i can’t cancel my acct, and they are still charging me.
    this abcmouse sucks!!!

  11. i am opting out from this site, i am on the free 30 day trial an we havent used it. the sight is for younger children an i thought it would go up to higher grades. hes to advanced.do not want do not charge my account.

  12. Do not charge me i can not use it on my phone i want my money back

  13. @dana farmer: I wish I could stop charging you, but I am hooked! It gives me such high, such rush – I am simple unable to stop! It’s like a drug, I am so addicted to charging you. SOMEBODY HELP ME!

  14. Cancel ABD mouse now I’ve tried a couple times. we can no longer afford this and taking the money out will now cause fees to our account please deposit these funds back to our account!!!!

  15. @Angie, ok I will deposit the funds back. Do you accept gold bullion?

  16. i just had to comment on the stupidity of the people leaving these posts…obviously not an abc mouse site….lol…so dumb i just couldn’t stay silent

  17. Why did u guys charge my debit card. We were suppose to have a 2month free trail andand you guys charged. I’m not so happy and want my money back soon.!!!!

  18. Gabriela. Gabriela… this is a cruel world and we have to deal with it the best we can.

  20. @Nikki: Thank you for being sane logical person among many, many, way too many crazy stupid ones.

  21. Wow…..Thank you for the number and the comical comment section. It is hard to believe that so many in this world have the intelligence of a rock. For those saying to cancel your account….really? And for those who left a phone number….maybe you should keep ABC mouse and start your education over again.

  22. I just can not get this to work will u please delete this and do not take no money out off my account. Thank you

  23. I was going to sign for a trial and i was mislead your website was making me do thimgs i wasnt prepared for i do not want my free trial please do not bill my card for anything

  25. Thank you soooo much for the #. I am disappointed in the ABC Mouse site itself but even more disappointed by the # of ignorant, non-reading, “blondes” that inhabit the earth. I honestly think a flea would have a better chance @ survival. You clearly stated that you are not affiliated with the site. I pray to God that these are just lifeless trolls commenting. If this is read, then God bless us all!

  26. Thank you so much for posting their phone number! They have not responded to my emails! I think it’s quite fishy that they have almost no customer support, I couldn’t find a phone number anywhere on their site. We haven’t had any problems as I understood the terms and conditions when I signed up three years ago. However, my children no longer use it and they surprised me with a charge today. I’m very disappointed that they make it nearly impossible to contact them. Stinking crooks! Hopefully they will refund my money and cancel my account. Again, thank you for posting their phone number! 🙂 sorry about the other commenters, just think for every dumb comment you get you’ve probably helped out about 10 to 20 people that understood what this is and didn’t feel the need to leave a comment. Have a fantastic day.

  27. They refunded my money but only because I caught it the same day they charged me. Hooray!!

  29. How on earth did this charge for your company get on my credit card? I do not have any young children at home and would have no reason to join such a site. This is clearly a fraud item and is being reversed as well as investigated.

  30. @Debora:

    You don’t know how it happened
    It all took place so quick
    But all you can do is hand it to me
    And my latest trick

  31. I’d like to cancel my account.
    It is hard to contact you guys.
    Please cancel my account……

  32. I signed my granddaughter up for this. .1 month free..looked at my bank statement and was charged $59.95…I want the money back and abc.canceled..I have seen no where on the site to leave message with customer service.

  34. I would like to cancel my account so u guys won’t charge me next month plZ give me call as soon as possibal

  35. I will like to cancelled adc mouse monies keep coming out of my account that is not right you’all said first month free after that monies keep going from my account.

  39. Good news everyone!
    Cancel ABCmouse is easy. you guys just log in abcmouse.com and scroll down to Customer Support and they will ask for account password and then you go to Parent section and simply select cancel policy.
    It depended on your account if they charge you through App store then you must log with apple id and tap Manage and switch the automatic renewal off. Good luck guys

  40. Garrett says:

    10/23/2015 at 1:33 PM

    Good news everyone!
    Cancel ABCmouse is easy. you guys just log in abcmouse.com and scroll down to Customer Support and they will ask for account password and then you go to Parent section and simply select cancel policy.
    It depended on your account if they charge you through App store then you must log with apple id and tap Manage and switch the automatic renewal off. Good luck guys

  41. Can you stop to charge my account?I do not have any contract with you, my son played one time last year (2014), why do you charge me this year(2015) please cancel and money back($19.75)

  42. I am totally agree with you. and your message is very helpful. I tried to find way to cancel the abc mouse, but it is very sucks. thank you for your infomation

  43. i would like to cancel my abcmouse account ASAP. These people stealing my money!

  44. So I really enjoyed reading the comments from the people visiting this information site and somehow confusing it for an ABCmouse.com site.

    You can cancel your subscription on their website by going to support at the bottom, billing, select “how do I cancel my account”, and then cancelling. Then, call your bank and put a hold on their auto withdrawl. If you did it on a CC or bank card then get a new one sent to you. They cannot bill you if they don’t have accurate billing information.

  45. I canceled my account with you guys last year. I need a refund because you guys have charged my credit card again.

  47. I want to cancel my account I was charged a different amount of what I was told!!

  48. Please tell me people can’t be this stupid. Please tell me at this point they’re just trolling.
    PLEASE RESTORE MY FAITH IN HUMANITY!

  49. I SIGNED UP FOR ABCMOUSE 1 MONTH FREE SUBSCRIPTION IN JUNE I FOLLOWED THE STEPS LISTED BELOW TO CANCEL BEFORE THE 30 DAY FREE TRAIL ENDED. IT’S NOW NOVEMBER AND I’M STILL BEING CHARGED. SO ITS NOT EASY TO CANCEL.I CALLED TO SPEAK WITH A CUSTOMER SERVICE AGENT THE RECORDING SAID THERE WAS 163 PEOPLE ALREADY ON HOLD. I’M GOING TO CANCEL MY CREDIT CARD ( NOW THAT’S EASY ). THIS IS NOT EASY – ABCmouse is easy. you guys just log in abcmouse.com and scroll down to Customer Support and they will ask for account password and then you go to Parent section and simply select cancel policy.

  50. THANK YOU FOR THE NUMBER.

    ALTHOUGH I LOVE THE OPPERTUNITY THE SITE PROVIDES MY BOYS, I MUST WARN POTENTIAL MEMBERS ~ THE LEVEL OF CUSTOMER SERVICE IS APPALING. I strongly recommend a monthly subscription so as to mitigate any loss when you are fed up with the annoying issues that occur 2 to 3 times a week. It is getting better, but be prepared to juggle browsers for different lessons (Chrome to IE) or to figure work around for missing graphics / dead links.
    ALSO – THE TROUBLE TICKET CUSTOMER SERVICE LINK ON THE WEBSITE WILL YEILD NO SOLUTIONS. I haven’t ever received so much as an acknowledgement of the 5+ Trouble Messages that I have submitted. Here is my latest message to them, before I found this number..
    Your website will not allow me to save changes to my credit card information to renew our membership. The link “Save Changes” is DEAD – link on this page: [https://www.abcmouse.com/html5/parents/myaccount#parents/myaccount?action=changebilling&zone=credit_card]

    PLEASE CALL ME (503 393 3199) or PROVIDE A NUMBER FOR ME TO CONTACT ABCMOUSE.COM CUSTOMER SUPPORT. My boys are waiting to start on their lessons for the day.

    FYI, I am VERY dissatisfied with the customer service provided by ABCMouse.com. I STRONGLY recommend offering either a “Live Chat” option or at the very least a customer service contact number for these and other issues. [I.E. ~ website issues, inability to skip broken lessons, unable to retake a Step Level again, issues with missing/hidden graphics within a lesson, compatibility issues with Google Chrome/Internet Explorer….ect) Thus far ALL of my trouble tickets to ABCMouse.com have been ignored/unanswered.

    I sincerely hope that this ticket is taken seriously as I am activly investigating other websites/ home school options in anticipation of history repeating itself. Last Change ABCMouse.

    With Skepticism,
    Barry Littleton

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