ABCMouse.com offers teaching games for kids. Some like them, some don’t – it’s a matter of taste and preference. What really sucks about the site is their contacts – they never respond to emails, and online contact form isn’t of much use either. And nowhere on the site they list phone number for a contact.
Fortunately such number does exist:
And when you call it, surprisingly, you get to speak to a live person, who resolves your problems pretty quickly.
I feel really silly posting this disclaimer, but due to numerous comments here it is: I am in no way associated with ABCMouse.com. I myself had a bad experience with their service and when I found their direct phone number I decided to share it with the others to spare them the frustration I went through. So, again, I am not charging your card, I cannot cancel your account, please CONTACT THE COMPANY VIA NUMBER ABOVE!
UPDATE Since visitors here continue to complain and ask advice, I decided to open a message board (forum) where users can exchange experiences and ask for advice. Please register first: http://forum.galanter.net/ucp.php?mode=register And login to post question/answers here: http://forum.galanter.net/viewforum.php?f=4
Yolanda. Yolanda. I wanted to utter another sarcastic wise-ass remark, but at the last moment decided not to.
Yolanda. You do realize this site isn’t ABC Mouse, but some random guy blog? You understand that you’re replying to a post written almost 4 years ago? Please tell me that you do.
I’d like to cancel my service. Please stop charging my card. I need a refund for the last transaction and the one from last month. This is my second time calling about this issue. Please have someone call me (Markeisha Booker) 770-572-0137 to cancel services. Thanks
I would like to cancel my account and get reimbursed for 2 months. Thanks
I want cancel my account. Now I have not received any information or any books .please refund my money right away.
please cancel and return my money immediately … I do not want or need your services. I want this done immediately..
Thank You ,
Cheryl Duffer Freeman
your 800633-3331 nevernevernever answer…. You have the worst customer service ever. I can not signon to ABCMOUse.. My child can not use the site. I have tried everything to contact someone there..I am not paying for another year of ABCMouse and my child does use it. I did this last year.I have supplied you with every email that I own. I am starting to believe that you don’t want my service and are robbing me of my money.
I had Canceled my account around 2 years ago and haven’t used it but your company has been charging my credit card.. I would like a REFUND plus Stop Charging my Credit Card
Dylan Bracher’s Accoung
Hi i called too cancel my membership bt it a holiday today .. so today was my last day too cancel can u please :. Note that i called today 12/24/16 so i wont get charged tomorrow.. please contact me
I have been trying to cancel my membership for over two years. It is a must that this membership be cancelled and I receive my credit card reimbursement. I have contacted this company several times. After the trial membership, I specifically stated to cancel my membership. However, to no avail I have been unsuccessful.
@Yuriy I dont ever comment on such threads but i just had too! If you are reading this…Man you have an amazing amount of patience! Kudos to you for actually reading what these silly people have been commenting. I had the best laugh of my life! showed it to my husband, we havent stopped laughing since. I cant believe people can be that silly! This just restored my faith in humanity that i can still laugh at the monstrous stupidity that exists around me!
Yellow need to cancel my subscription and reimbursement because you keep putting my bank account in the negative and I tried more than one time cancel my subscription
ABCMOUSE.COM IS NOT REAL!! YOU TOOK MY MONEY. I AM NOT GOING TO PLAY WITH YOU!! I NEED MY MONEY TOMORROW I WILL CALL THE BANK EARLY IN THE MORNING TUESDAY JANUARY 10, 2017….” BBB ” THAT TOO NO BODY PLAY WITH YOU!!!!
Do anyone have a better number for them. I canceled my account during the free trial and I’m still getting charged. Someone returning my damn money. Or I calling an the news.
I want to cancel my account. It worked the first month and that is it!!
I want t cancel my subscription. I am being deducted for months but we are not using the site.
Good morning my name is Diane an I wanted asked a question ❓ you sending money order for bill payments
Hello my name is kitsia wynter. I signed up for ABC mouse for my girls and I am having trouble with the math part they’re are not able. To do the math work because it’s froze on them. I have called already and did everything I was told to fix it can you please contact me to figure another way to fix this problem.
My name is Guillermo Zavala Jr and I have an account for my 5 yr old granddaughter. I am paying $19. a month.
Question: I want to enroll my 2 yr old granddaughter. Do I need to enroll her in another account or can I add her to the existing account? Do I need to pay additional money?
Guillermo, this site is not associated wit ABC Mouse, you need to contact them directly.
My email is firstname.lastname@example.org . You are billing me every month . This is for a program in don’t have. If did before then it’s not on now. Please you need to refund me or contact me as soon as possible. You can imagine the shock I got when check my credit card bill and see this. I am going to report this and also have to go to the bank.
@Andrea I am sorry, but I am not the one billing you. This site is not associated with ABC Mouse. You need to contact them via number shown in the post.
I never renewed the contract so why are you taking money out of my account I am trying to call you nobody’s answering
I am not taking your money, Luz.
I have not and will not use yalls service someone hamckws into my debit card so y’all need to give me my money back y’all took from me . I have never heard of y’all until today when i reached the company where I have my card.y’all took off my money at 5:30 this money twice.the authroties is already looking into this so be yalls best bet and give me my money back.
I don’t even have what ever this is . and u took money off my card one minute is 7.95 and also almost 4.00 without my permission I have the police looking into your so called web site and u have 5 days to remberse my money or you will lose ur. Web site I’m not playing and by the looks of things neither is anyone else. I’m not very happy about this. And if I don’t get my money back at least I won’t have ur so called web site anymore I am putting a stop to it . remember u have 5 days to put my money back on my card or I will have no web site check they may take it down anyways cause ur a fraud
I don’t want this service no more it’s really bad u need to cancel…please stop charges on my card
I am afraid I cannot do this, Rosa.