ABCMouse.com contact number is 800-633-3331

ABCMouse.com offers teaching games for kids. Some like them, some don’t – it’s a matter of taste and preference. What really sucks about the site is their contacts – they never respond to emails, and online contact form isn’t of much use either. And nowhere on the site they list phone number for a contact.

Fortunately such number does exist:

1-800-633-3331

And when you call it, surprisingly, you get to speak to a live person, who resolves your problems pretty quickly.

DISCLAIMER

I feel really silly posting this disclaimer, but due to numerous comments here it is: I am in no way associated with ABCMouse.com. I myself had a bad experience with their service and when I found their direct phone number I decided to share it with the others to spare them the frustration I went through. So, again, I am not charging your card, I cannot cancel your account, please CONTACT THE COMPANY VIA NUMBER ABOVE!

UPDATE

Since visitors here continue to complain and ask advice, I decided to open a message board (forum) where users can exchange experiences and ask for advice.

  1. Please register first: http://forum.galanter.net/ucp.php?mode=register
  2. And login to post question/answers here: http://forum.galanter.net/viewforum.php?f=4

Never mind.

277 replies on “ABCMouse.com contact number is 800-633-3331”

  2. I need to cancel my account my daughter don’t use it so I need to get in touch with someone asap cause you guys are taking too much out of my account

  3. This can’t be real. I must’ve fallen thru a rift in space-time continuum to a parallel universe. Obtusiverse.

  4. I have called the past 3 days trying to contact someone. both days i hung up with the thought i would be called back on the order my call was recieved and still have not recieve a call back. I purchased ABC mouse for the first time yesterday and it charges my account twice.

  5. I want to cancel. U keep taking it out of my account. When it was a free trail.

  6. I want to cancel the membership. We never use once in 3 months. My son did not like it. I try to find the contact number but couldn’t Please anybody give me the customer services number please.

  8. I want to cancel my subscription when it is up as my granddaughter has outgrown it. It has been a blessing. My phone number is 817-543-2351. Thank you.

  10. I would like to cancel my account so I want be charge on my card

  13. Please cancel my account. My daughter does not use it. And I just can’t afford it right now. Thanks again. Please cancel my account now

  15. What a tricky site…. The website says one month free and they charge it….
    I want to cancel it and give me back my money

  17. PLSSSS. STOP the payment NOW!!! My daughter hasn’t been using this for 5 yrs now. I believed no one is monitoring the progress of the childs work because there was no upadate received in email except for payment.
    This is not fair. Need your response ASAP!! even the phone is leaving message no live person.

  19. I called and cancelled last month. I was to get my $19.75 back. I never got it and now there was another $19.75 taken out of my account. I need my money put in my account and this cancelled. Thank you! betty34 austin@ yahoo.com..

  20. Hi.
    I was subscribing my daughter for the first time, and I didn’t get my free trial. Abc mouse already took the money and send me the receipt. I want to cancel that transaction.
    Thank you.
    Lina Canal
    Canallina76@hotmail.com

  21. Huh? What the hell are you taking about? This site is a fourm, and I sure as hell don’t work for ABCMOUSE.COM.. perhaps you should read the rest of the posts?

  22. Thank you for this number! I have been like most of these other parents, in their frustration.
    Seriously, though, some of them might need ABCmouse to learn how to read.

  23. I’ve been try to cancel account and I’m unable to close acct. it comes to charge. Oven sent in request but with the link and password change it does not work. I will calling my bank and I for them that be requesting a stop of payment due to child unable to use app.

  25. I am cracking up right now reading these messages. I remember When my teacher gave me a test and always told us to read the directions. In the directions it said just sign your name and turn it in. There were so many people that actually took the test!!! It’s unbelievable how many people don’t pay attention!!!! Open your eyes people!!!

  26. You ppl are idiots – someone already posted how to cancel the subscription, which by the way is pretty simple. I will repost for all of you that missed it but i am pretty sure you will miss this post as well.

    If you installed this app with itunes (On Iphone/ipad), and would like to cancel the subscription, here is how you need to do it.

    1. Open App Store
    2. Click on “Featured” at the bottom of the page
    3. At the bottom of the screen, click on your apple id, which starts with “Apple ID:”
    4. Click o View Apple ID
    5. Enter your password if it asks for it
    6. Click on Manage under subscriptions
    7 Turn off auto renewal next to abcmouse.com

  27. Thank you Jeebus (and @Jen and @Kareem) for the speck of intelligence in the desert of oblivion. My hope for humanity ain’t completely dead yet.

  28. I want to cancel my account my son don’t play with it any more n y’all bill me for it I want my money back

  29. Most corrupt company ever. I called the toll free number and there are 289 callers in front of me. I am still holding 30 minutes later and they are down to 278
    They are based in Glendale, CA their home office phone number is 816-246-2223
    Try calling the home office

  30. Please I want you guys to cancel my account emegently. Cuz my daughter doesn’t like it. So please cancel my account and refund my money. ASAP. THANKS

  31. I would really appreciate it if you do not automatically take my money out of my account. Until further notice.

  32. I have ABC Mouse for my classroom last year. It worked very well. This year I enrolled to have ABC Mouse for my classroom again. I have been calling and leaving emails. I have not talked with anyone. I even set times for them to call me back at work. I still at this day have not herd from anyone. The program we can bring it up but once we click on Arts and colors or Games or Around the World and etc. that is located at the top of the web page. Nothing has worked. I have been paying for 3 months 19.97 and I have not been able to use ABC Mouse. I am asking for someone to respond and leave a name and phone# or email address I can communicate with.

  33. Thank you for the contact info. I been trying to cancel my account and haven’t been able to. Try to cancel on-line and I was beign charge $35 dollars.

  34. You can cancel yourself by going to the Parent section when you log in it’s very simple and takes about 45 sec.

  35. I want to cancel and u keep ignoring me and keep charging me year to year please stop

  36. I have been charged almost 60.00 for a subscription I canceled last year! My bank has filed a disclaimer stating this. I find it extremely frustrating having to go through all this. I will continue to fill out negative reviews if this isn’t fixed and my money is refunded.

  39. Hello! To who it may concern, I’d signed up for the ABC Mouse 30 day trial earlier this morning and decided I don’t want any involvement with the program. So, I would like to cancel the trial, please. Thanks and look forward to seeing the change.

  40. Hello, I do not use the giggleguz@yahoo.com email so I cannot access my account. A charge of 59.99 was taken out of my acct. I did not authorize it. I called my bank and they told me to inform you before I asked them to take that payment back.

  41. My child did not like ABC mouse. I’d like to cancel a.s.a.p. Please

  42. Hi, having trouble canceling my account please do so and send me a e-mail when completed. Thank you

  43. Thank you Yuriy! I woke this morning to a charge from ABCMouse for a renewal I did not give permission for, or any notice from them whatsoever stating that they would be charging my account. Thanks to you, I have called the number and left a message – after trying to cancel online, but they make you click a box stating that “I further understand that fees paid to date are non-refundable…” Yeah, not clicking that box! Here is to hoping they return my call. I am sorry so many people think that your kindness in providing a direct number to a live person is equivalent to your working with ABCMouse. Thank you for the humorous responses you have made! All anyone needs to do is read what you wrote to understand that you ARE NOT affiliated with the ABCMouse company. Best regards.

  44. I’m wondering what about this message board is so difficult to understand. The creator put a phone number for people to have access to call ABCmouse. I did that, changed my account, they were very nice and it was done. Possibly the reason why there are so many people displeased with getting charged for something the supposedly didn’t sign up for is because they can’t READ. I knew exactly what I signed up for when I signed up for it and when it was scheduled to renew. Thank you @Yuriy for posting the number and I’m sorry for these post that you have endured in hopes of helping people. I’m thinking they really should have kept the program and used it along with their kids.

  45. @steph, @Jenzie thank you. It’s a breath of fresh air to see normal, understanding responses.

  48. I also signed up for this and got charged during my free trial and tried to cancel with no success now i’m on a mission to get this cancelled. I have not heard from anyone yet I did however left my number for a call back. I can not log in and get into the settings like it suggests on the website. Very frustrating and on top of it the app did not correctly show certain items which can be confusing for young learning minds. Very very disappointed with ABC mouse I would NEVER recommend to anyone in the future.

  50. Hello dear !!! I had just bought the annually membership for $79.5 and my daughter don’t like it , so please I wavy reimbursement my $79.5, thank you!!

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