ABCMouse.com offers teaching games for kids. Some like them, some don’t – it’s a matter of taste and preference. What really sucks about the site is their contacts – they never respond to emails, and online contact form isn’t of much use either. And nowhere on the site they list phone number for a contact.
Fortunately such number does exist:
1-800-633-3331
And when you call it, surprisingly, you get to speak to a live person, who resolves your problems pretty quickly.
DISCLAIMER
I feel really silly posting this disclaimer, but due to numerous comments here it is: I am in no way associated with ABCMouse.com. I myself had a bad experience with their service and when I found their direct phone number I decided to share it with the others to spare them the frustration I went through. So, again, I am not charging your card, I cannot cancel your account, please CONTACT THE COMPANY VIA NUMBER ABOVE!
UPDATE
Since visitors here continue to complain and ask advice, I decided to open a message board (forum) where users can exchange experiences and ask for advice.
Please register first: http://forum.galanter.net/ucp.php?mode=registerAnd login to post question/answers here: http://forum.galanter.net/viewforum.php?f=4
Never mind.
Does the company make the problems first and then resolve it? It is ridiculous.
Please note that the contact number is 1-800 NOT 1-866.
My company ATB Furnished Housing has 1-866 for our number and I sometimes receive calls for ABC Mouse.
I want to cancel my account u guys say one thing and people get charge a different price bull*?? Thanks but no thanks I work hard for my money refund it back and point blank its very hard to reach u guys
@meena call them. That number works.
I want to cancel my account please. It’s very hard to reach you guy.
Cancel my account.
Marysol Acosta
@marysol @meena just in case there’s some confustion, this site is not related to ABCMouse.com in any way. I just provide the contact number, which I used myself and now passing along.
I can’t get anyone to respond to a email and I want to cancel my account. This is ridiculous! That been a issue since July.
I feel used by this company, i tried cancelling my account for a few MONTHS and i just called (THANK YOU FOR THIS NUMBER!!!!) and the lady i talked to said i haven’t logged into the account in 3 months and on October 10th i logged in to complete an activity…. i told her i didn’t log in for 3 months because i thought i deleted my account 3 months ago… it is bull that companies try to bamboozle people like this… im glad my account was FINALLY deleted!
I would like a refund because this site does not work nd I’m getting charged for it, we didn’t even get to use the free trail because again it doesn’t work this site is a scam to get free money from people
Why are you billing my credit card? I do not have an account with you. Never heard of ABC Mouse till I was charge twice for 7.95 each time this month…Please give me a call 870-845-9703
@JohnHill because I am a classic villain, bent on sociopathic hate for all that is pure and innocent.
please remove me from the abcmouse account do not use my credit card i want to be removed
No, I don’t want to.
I have been trying to cancel my subscription for weeks now and it refuses to let me in the settings. The game freezes and can’t do anything. I have had numerous problems with this for myself to be paying as much. I still should be with in my free trial and better not have a penny taken out of my account..
I just signed up for a trail and they took $60 out of my account, I cannot reach anyone this sucks!
Thank you Yuriy for posting ABC Mouse’s contact number. I really appreciate being able to find it. I am hoping for the best that they will refund me the 2 year renewal they just charged me. I had no idea it was automatic renewal. Please make sure you cancel your account. Sounds like it is difficult to do but don’t let what just happened to me happen to you. Who would want an another 2 year subscription. I was positive about the site and my children enjoyed it over the past 2 years but now I feel sick that they stole over $100 from me. So thank you again for posting this number and I am just so hoping I can resolve it.
Thanks for publishing that number, I called and left a message today, they called me back four hours later confirmed that I cancelled online and then reimbursed me last month pymt of $7.95.
I should follow up that ABC Mouse returned my call promptly and when I did speak to someone, easily agree to reimburse the $99 charged. It is an automatic renewal so be sure to cancel your account and it sounds like the best way to do that is to use this contact number provided by Yuriy. Thank you again Yuriy!
@Debra @George you’re welcome. I went thru this experience myself and I am glad this information helps others if not to avoid it completely then at least make it easier.
i would like to cancel my account from Abcmouse. please email me or call me. it is very hard to contact you. please reply me. if any one has contact number please let me know.
@Shital, the number is impossible to locate, it doesn’t exist. Wait… have you tried scrolling to the top of this page?
I called this number and only got a automated message. I can’t even leave a lage. Smfh.
I ordered ABC Mouse for my grandchildren. I have ordered and cancelled a few times. I used it often back in 2010-2011 but in 2012 I didn’t have much use for it. I reordered it in 2013 because of a special they were hosting. I hadn’t used it much if at all in 2013. I had given them a cr/crd number that I rarely use for anything. To my surprise, they charged me for a year subscription without notice. I too, contacted them several times via phone with no one to directly talk to. I cancelled and saw there was “no” refund. I was not happy to see this since I never approved for the charge and I hadn’t used their site. I continued calling and I finally talked with someone. I am hoping for a refund in the end. I liked ABC Mouse I did feel it was useful to my grandchildren although I don’t like their way of handling business. Buyer Beware…
I want to cancel my account
i am very up set about your site it is hard to cancel not pleased at all
@Jackie_Thomas good luck with this.
@edna I can’t get no satisfaction either.
It should be clear that the ABC number is a 1-800 number. I work for a Corporate Housing company with an identical number but a different 800 code, I get calls almost every day from people who want to cancel their subscription! It doesn’t help our name is ATB so they think they have ABC and let loose a tirade as soon as I answer.
PEOPLE PLEASE CALL 1-800. DO NOT -I repeat DO NOT- call 1-855, 1-888 or 1-866.
That happend to me too.how you can do this that is a theft.
@andrea: that’s what makes me tick, see? I get off on making other people miserable. It’s oh so much fun!
I want to sign up for my little girl. But hearing how hard it is to cancel, I’m not sure anymore. What do you guys think?
I feel the iPad works just as good. I’ve recently got charged 19.75 and i wasn’t told this would be coming out of my account. Nor we havent logged in since Sept. I emailed the company 2 times and it says they would get back to you within 24 hours and they didn’t, luckily i found this number! Also I tried to log in on abcmouse and it didn’t recognize my email account, so why am i being charged?I called the lady and she said normally we dont give refunds but since i havent used it in a while they are going to give it.
I signed up for abc mouse using a debit card that i hadnt used for anything else. Within days, there was an attempt at 2 fraudulent charges on my card. One at a gas station for $50 and one for a walmart gift card for $500. Somehow my card info got used or hacked or leaked out. I do not feel comfortable giving them my card information in the future
I just got off the phone with them and was able to cancel the account. Thank you for posting the # it really works.
I want to cancel my account please
I’m so upset with this service! I cannot reach them anywhere. Does anyone else have a good number for them?
cancel my account please
Am having problem connecting to abc mouse for my kids. Please call me 214 766 9124. Need to speak to someone. Is just a week today.
Nope. I will not cancel your account and I will not call you at 214-766-9124. Well, if you send me €314,159,265 in unmarked €10 coins – perhaps I will.
Pls cancel my account and refund the money to my acc
i want cancel and i want a refund
I ordered abcmouse without realizing that I had a computer problem downloading adobe. It’s say it doesn’t support abc mouse. So I decided to cancel my subscription and re turn funds back to my I account until further notice.
Oh My God Yuriy you are so funny. I ended up on his site after I got screwed by ABCmouse. I cannot believe people think you are somehow connected to ABCmouse. I was dying laughing reading your responses. I made my husband come in the room to read it. You made my day!!!!!
@maurakelly Thank you 🙂 Finally someone appreciate my sense of humor. And yes unfortunately quite a few people here a bit too thick. Truly it is said about good intentions.
Thanks for the 1 800 number I was able to call and cancel with no problems
Hello i want to cancel my account because my son does not like it. what should i do
I will like to cancel my account because it gave my computer a virus and I had to pay someone to fit it and it cost me $90.00 to fit my computer.
I WOULD LIKE TO BE REFUND AND I THINK THAT YOUR SHOULD GIVE ME BACK SOME OF MY MONEY FOR THE VIRUS THAT YOUR PROGRAM PUT ON MY COMPUTER.I SEE THAT THIS IS NOT NO GOOD PROGRAM BECAUSE YOUR HAVE TO MANY COMPLAIN THAT WHY I WENT AND GOT ME A LAW AND YOUR ANI’T BUT THIEF WITH THIS PROGRAM AND IT DOES LOOK GOOD FOR THE COMPANY.
@chana floyd Ok, you win, meet me tomorrow under that big oak tree by the strip club for seniors and I will give you full refund with interest.
I think you are trying to be fun by telling me to meet you under a oak tree by a strip club and I am not a seniors you might want to be careful what you say to people.
@chana floyd sure and you may want to TRY TO UNDERSTAND I HAVE NOTHING TO DO NEITHER WITH ABCMOUSE NOR WITH YOUR COMPUTER VIRUS. YOU MIGHT WANT TO TELL YOUR LAW THAT THIS PAGE SIMPLE LISTS A PHONE NUMBER AS A COURTESY TO PEOPLE WHO ARE LOOKING FOR ABCMOUSE CONTACT INFO.